Terms and conditions

  1. Cancellations and Missed Appointments
    we have amended our policy on Missed Appointments. Failure to attend an appointment, without giving 48 hours prior notice, will result in the £25 deposit being forfeited. A further £25 is required upon booking a new appointment. This will be held as a deposit on your account. If you attend your appointment this will either be deducted from the price of your treatment or refunded to you if we are unable to prescribe you based on medical grounds. If you cannot attend an appointment, please advise our Customer Service Team at least 48 hours before your appointment by telephoning 0800 995 6036. Messages via email and other channels are not a valid form of communication.
  2. Medical Weight Loss Medication Prescribing 
    Please note to ensure your safety the decision to prescribe weight loss medications, as part of a supportive medical weight loss programme, is based on a clinical assessment at the initial consultation (either face to face in clinic or via video consultation) with a specialist weight loss nurse.  This decision is based on a detailed medical history and understanding of any potential health risks.  Our friendly and knowledgeable customer services team are not qualified to make the decision if weight loss medications will be prescribed, and a more detailed clinical onboarding appointment is required. The initial specialist nurse consultation will be charged at £20 before attendance and is not refundable.
  3. Medication
    Due to the legislative and regulatory requirements for the safe handling of prescriptive medication, no prescription medication can be returned once purchased.
  4. Credits
    Credits on patient accounts are valid for 6-months from the date of issue. After 6-months this credit will not be able to be used against any further treatment.
  5. Recommend a ‘new’ patient to Bodyline.
    • Once the referred ‘new’ patient has completed a full month of medication, both the referred ‘new’ and ‘existing’ referring patient receive £25 credit.
    • There is no limit to how many people can be referred.
    • This offer cannot be used in conjunction with any other offer.
    • NHS discount clients receive £21.25 credit.
  6. Post and Packaging
    Post and Packaging charges will apply to all remote consultations when resulting in a prescription/order requiring delivery. This service is a tracked secure delivery via DHL this cost is currently £9.50 but could be subject to change if DHL charges are increased.
  7. We can only offer prescriptive medication to patients with a BMI of over 27* and undergoing a Full Health Assessment by one of our Clinical Technicians.
    *where the BMI is between 27 and 29.9 the clinician will establish if there are contributing factors to enable prescribing.When we cannot prescribe due to medical reasons, we can offer our Natural Herbal alternative medication as part of one of our Treatment programmes. Non prescribed medication Programmes are available to anyone with a BMI above 25.
  8. Our Treatment Plans are available to persons aged 18 – 69 years inclusive.

  9. Return25 Offer
    • £25 discount for oral or injection weight loss medications for patients that have not been a Bodyline patient for 6 months and over.
    • Returning patients returning after 2 years or longer are required to make full payment at the time of booking. 
    • Medication is prescribed on a clinically supported Bodyline weight loss programme.   
    • Postage payment charge applied for Home Clients and Remote Clients
    • Only applies to those deemed eligible for prescription based on advice from the Bodyline specialist weight loss customer services team and an in depth medical history review by Bodyline’s clinical prescribers.
    • If required, Bodyline may change your appointment to an alternative clinic or offer an on-line consultation service.
    • This offer cannot be used in conjunction with any other offer or discount.

  10. January Flash Sale

    • Full payment taken at time of booking.
    • Only one offer per patient.
    • Must book 2 appointments at the time of booking.
    • Monthly medication saving is only valid when buying a 2 month programme.
    • Monthly prices may vary depending on the medication dose prescribed.
    • If you change from oral to injectable medications during the 2 months then you will need to pay the difference in the price of the medications.
    • If you increase your dose level on the injections then you may need to pay the difference.
    • New clients must complete an initial on-boarding month before this offer can be redeemed.
    • Extra charges apply for initial onboarding and new home customer starter kits.
    • Postage payment charge applied for Home Clients and Remote Clients
    • This offer cannot be used in conjunction with any other offer or discount.
    • If required, Bodyline may change your appointment to an alternative clinic or offer an on-line consultation service.
    • Offer valid until 12th February 2025.

Copyright © 2025

0800 995 6036

customerservices@bodylineclinic.com

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