(1) Cancellations and Missed Appointments
we have amended our policy on Missed Appointments. Failure to attend an appointment, without giving 24 hours prior notice, will result in the £25 deposit being forfeited. A further £25 is required upon booking a new appointment. This will be held as a deposit on your account. If you attend your appointment this will either be deducted from the price of your treatment or refunded to you if we are unable to prescribe you based on medical grounds. If you cannot attend an appointment, please advise our Customer Service Team at least 24 hours before your appointment by telephoning 0800 995 6036. Messages via email and other channels are not a valid form of communication.
Due to the legislative and regulatory requirements for the safe handling of prescriptive medication, no prescription medication can be returned once purchased.
Credits on patient accounts are valid for 6-months from date of issue. After 6-months this credit will not be able to be used against any further treatment.
(4) Referral Promotion
(a) The patient ID and name of the referring patient should be presented by the referred new patient at the payment stage, after first consultation. It cannot be used at any other stage of treatment.
(c) Once the referred ‘new’ patient has purchased a completed Treatment Plan, both patients will receive up to £25* credit on their account. This can be used against the next payment of any treatment plan. A new patient referral is only valid to a referral that has never been a client at Bodyline
(d) This offer cannot be used in conjunction with any other offer.
(e) The credit is valid for 6 months from the date it is applied to the account.
*depending on the programme and medication prescribed
(5) Post and Packaging
Post and Packaging charges will apply to all remote consultations when resulting in a prescription/order requiring delivery. This service is a tracked secure delivery via DHL this cost is currently £8.50 but could be subject to change if DHL charges are increased
(6) We can only offer prescriptive medication to patients with a BMI of over 27* and undergoing a Full Health Assessment by one of our Clinical Technicians.
*where the BMI is between 27 and 29.9 the clinician will establish if there are contributing factors to enable prescribing
When we cannot prescribe due to medical reasons, we can offer our Natural Herbal alternative medication as part of one of our Treatment programmes. Non prescribed medication Programmes are available to anyone with a BMI above 25.
Our Treatment Plans are available to persons aged 18 – 69 years inclusive.
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