Cancellations and Missed Appointments
we have amended our policy on Missed Appointments. Failure to attend an
appointment, without giving 48 hours prior notice, will result in the £25
deposit being forfeited. A further £25 is required upon booking a new
appointment. This will be held as a deposit on your account. If you attend your
appointment this will either be deducted from the price of your treatment or
refunded to you if we are unable to prescribe you based on medical grounds. If
you cannot attend an appointment, please advise our Customer Service Team at
least 48 hours before your appointment by telephoning 0800 995 6036. Messages
via email and other channels are not a valid form of communication.
Medical Weight Loss Medication Prescribing
Please note to ensure your safety the decision to prescribe weight loss
medications, as part of a supportive medical weight loss programme, is based on
a clinical assessment at the initial consultation (either face to face in clinic
or via video consultation) with a specialist weight loss nurse. This decision is
based on a detailed medical history and understanding of any potential health
risks. Our friendly and knowledgeable customer services team are not qualified
to make the decision if weight loss medications will be prescribed, and a more
detailed clinical onboarding appointment is required.
Medication
Due to the legislative and regulatory requirements for the safe handling of
prescriptive medication, no prescription medication can be returned once
purchased.
Credits
Credits on patient accounts are valid for 6-months from the date of issue. After
6-months this credit will not be able to be used against any further treatment.
Recommend a 'new' patient to Bodyline.
Once the referred 'new' patient has completed a full month of medication,
both the referred 'new' and 'existing' referring patient receive £25 credit.
There is no limit to how many people can be referred.
This offer cannot be used in conjunction with any other offer.
NHS discount clients receive £21.25 credit.
Post and Packaging
Post and Packaging charges will apply to all remote consultations when resulting
in a prescription/order requiring delivery. This service is a tracked secure
delivery via DHL this cost is currently £9.50 but could be subject to change if
DHL charges are increased.
We can only offer prescriptive medication to patients with a BMI of over
27* and undergoing a Full Health Assessment by one of our Clinical Technicians.
*where the BMI is between 27 and 29.9 the clinician will establish if there are
contributing factors to enable prescribing. When we cannot prescribe due to
medical reasons, we can offer our Natural Herbal alternative medication as part
of one of our Treatment programmes. Non prescribed medication Programmes are
available to anyone with a BMI above 25.
Our Treatment Plans are available to persons aged 18 – 69 years inclusive.
Return25 Offer
£25 discount for oral or injection weight loss medications for patients that
have not been a Bodyline patient for 3 months and over.
Returning patients returning after 2 years or longer are required to make
full payment at the time of booking.
Medication is prescribed on a clinically supported Bodyline weight loss
programme.
Postage payment charge applied for Home Clients and Remote Clients
Only applies to those deemed eligible for prescription based on advice from
the Bodyline specialist weight loss customer services team and an in depth
medical history review by Bodyline's clinical prescribers.
If required, Bodyline may change your appointment to an alternative clinic
or offer an online consultation service.
This offer cannot be used in conjunction with any other offer or discount.
