Terms and conditions

1. Cancellations and Missed Appointments we have amended our policy on Missed Appointments. Failure to attend an appointment, without giving 48 hours prior notice, will result in the £25 deposit being forfeited. A further £25 is required upon booking a new appointment. This will be held as a deposit on your account. If you attend your appointment this will either be deducted from the price of your treatment or refunded to you if we are unable to prescribe you based on medical grounds. If you cannot attend an appointment, please advise our Customer Service Team at least 48 hours before your appointment by telephoning 0800 995 6036. Messages via email and other channels are not a valid form of communication.
2. Medical Weight Loss Medication Prescribing Please note to ensure your safety the decision to prescribe weight loss medications, as part of a supportive medical weight loss programme, is based on a clinical assessment at the initial consultation (either face to face in clinic or via video consultation) with a specialist weight loss nurse. This decision is based on a detailed medical history and understanding of any potential health risks. Our friendly and knowledgeable customer services team are not qualified to make the decision if weight loss medications will be prescribed, and a more detailed clinical onboarding appointment is required.
3. Medication Due to the legislative and regulatory requirements for the safe handling of prescriptive medication, no prescription medication can be returned once purchased.
4. Credits Credits on patient accounts are valid for 6-months from the date of issue. After 6-months this credit will not be able to be used against any further treatment.
5. Recommend a 'new' patient to Bodyline.
   • Once the referred 'new' patient has completed a full month of medication, both the referred 'new' and 'existing' referring patient receive £25 credit.
   • There is no limit to how many people can be referred.
   • This offer cannot be used in conjunction with any other offer.
   • NHS discount clients receive £21.25 credit.
6. Post and Packaging Post and Packaging charges will apply to all remote consultations when resulting in a prescription/order requiring delivery. This service is a tracked secure delivery via DHL this cost is currently £9.50 but could be subject to change if DHL charges are increased.
7. We can only offer prescriptive medication to patients with a BMI of over 27* and undergoing a Full Health Assessment by one of our Clinical Technicians. *where the BMI is between 27 and 29.9 the clinician will establish if there are contributing factors to enable prescribing. When we cannot prescribe due to medical reasons, we can offer our Natural Herbal alternative medication as part of one of our Treatment programmes. Non prescribed medication Programmes are available to anyone with a BMI above 25.
8. Our Treatment Plans are available to persons aged from 18 years.
9. Return25 Offer
   • £25 discount for oral or injection weight loss medications for patients that have not been a Bodyline patient for 3 months and over.
   • Returning patients returning after 2 years or longer are required to make full payment at the time of booking.
   • Medication is prescribed on a clinically supported Bodyline weight loss programme.
   • Postage payment charge applied for Home Clients and Remote Clients
   • Only applies to those deemed eligible for prescription based on advice from the Bodyline specialist weight loss customer services team and an in depth medical history review by Bodyline's clinical prescribers.
   • If required, Bodyline may change your appointment to an alternative clinic or offer an online consultation service.
   • This offer cannot be used in conjunction with any other offer or discount.
10. Medical Information Disclaimer
    The content published on Bodyline website is informed by reputable scientific research and trusted medical sources. Our content is regularly reviewed and updated to help ensure accuracy, relevance, and alignment with current evidence-based knowledge.
    
    While we strive to provide reliable and up-to-date information, all content is intended for general educational and informational purposes only and should not be considered medical advice, diagnosis, or treatment.
    
    If you have any health concerns or questions about a medical condition, please consult Bodyline's medical team or a qualified healthcare professional. By using this website, you acknowledge that any decisions made based on the information provided are your own responsibility. Bodyline accepts no liability for any loss, injury, or consequences arising from the use of the information contained on this site.
11. Bodyline Assistant Chatbot Disclaimer
    The Bodyline Assistant chatbot is an automated virtual assistant designed to provide general information only. It is not a medical professional, does not provide medical advice, diagnosis, or treatment, and should not be relied upon as a substitute for consultation with a qualified healthcare professional.
    
    The information provided by Bodyline Assistant chatbot is for general informational purposes only and should not be relied upon as a substitute for an assessment, diagnosis, or advice from a qualified clinician.
    
    If you have any concerns about your health, symptoms, diagnosis, or treatment, you should seek advice from a suitably qualified healthcare professional. If you are a patient of a Bodyline service, please contact our clinical team using the appropriate contact details provided.
    
    If you think you may need urgent medical attention, contact NHS 111 or your GP. If you believe you or someone else is experiencing a life-threatening medical emergency, call 999 immediately or attend your nearest Accident & Emergency (A&E) department. Do not rely on this chatbot in an emergency.